Refund Policy

Policy Overview

This Refund Policy governs the relationship between VJ-Sync HMS as the SaaS Provider and hospital or clinic owners as Subscribers. Refund handling for subscriptions and related service fees is structured to reflect onboarding effort, service activation, and fair platform use.

Key Provisions

• Subscribers may request a full refund of the initial subscription fee within 48 hours of first activation, provided no data migration has been completed and no staff training has started.
• Third-party integration fees, including WhatsApp APIs, SMS gateways, or hardware-related setup costs, are non-refundable once setup work has begun.
• If a subscriber terminates after 48 hours but within 7 days, a 20 percent onboarding and setup fee may be deducted from the refundable amount.
• No refund is provided for the current billing cycle after 7 days of service activation.
• Upon eligible cancellation, subscribers are entitled to a data export in a standard format within 5 business days.
• For significant platform downtime exceeding 24 hours, a pro-rata credit or refund for the affected period may be applied.
• Approved refunds are generally processed to the registered bank account within 10 to 15 business days.

Important Note

This policy governs the relationship between VJ-Sync HMS and the subscribing hospital owner. Patient-level refunds issued by a hospital to its patients are internal operational matters and are not handled by VJ-Sync HMS.